Talk to a person.
Everything reaches the same inbox — support@pospilot.co. Picking the right subject below just gets it read faster.
We reply within 24–48 hours
Help with the app
Something isn't behaving, or you can't work out where a setting lives. Tell us what you were doing and what happened instead.
Email supportReport a bug
The more precise the better: which screen, what you clicked, what you expected, and what appeared. Your app version is under Settings.
Report a bugRequest a feature
If POS Pilot is making you keep a second record somewhere, we'd like to know what it is and how your shop handles it today.
Suggest a featureBilling & refunds
Questions about a charge, a plan change or a refund within the 14-day window. Include the email address the subscription is under.
Email about billingBefore you write
The app has a Help Centre built in, and the pricing FAQ covers plans, offline use, cancelling and refunds.
Privacy requests
To ask what data is held, or to have an account deleted, email the same address with "privacy" in the subject. See the privacy policy.
Your data first
If something has gone wrong with your records, take a backup from Settings before anything else. It works on every plan.